Company Policy:

• PRODUCT POLICY

PRODUCT POLICY
CASCADE OPTICAL CORPORATION
CONTACT US: sales@c-optical.com VISIT OUR WEB-SITE: www.c-optical.com

TERMS AND CONDITIONS

CASCADE OPTICAL CORPORATION (COC) ASSUMES THAT YOUR PURCHASE ORDERS ACCEPT ALL EXCEPTIONS, TERMS AND CONDITIONS STATED IN THIS QUOTE. THIS QUOTE IS VALID 360 DAYS. PAYMENT TERMS NET 30. COST OF SHIPPING CHARGES IS NOT INCLUDED IN OUR QUOTES. COC ASSUMES NO RESPONSIBILITY FOR DAMAGES TO CUSTOMER SUPPLIED MATERIALS DURING TRANSIT OR PROCESSING. ALL ELEMENTS MUST BE RECEIVED DRY, FREE FROM DUST, DIRT, GREASE, OIL, CHIPS, STAINS, AND OTHER CONTAMINANTS, READY FOR FINAL DETAILING AND VACUUM DEPOSITION. ALL PO’S MUST BE ACCOMPANIED WITH PRINT AND/OR WRITTEN SPECIFICATIONS OTHERWISE PARTS WILL NOT BE PROCESSED. UNLESS OTHER TERMS AND CONDITIONS ARE ARRANGED AT THE ONSET OF PURCHASE ORDER, THE FOLLOWING WARRANTY CONDITIONS SHALL APPLY. MATERIALS AND SERVICES ARE WARRANTED FOR 45 DAYS FOLLOWING RECEIPT OF MATERIAL. EXPOSURE OF COATINGS AND OPTICAL COMPONENTS TO ENVIRONMENTS OR TESTS NOT SPECIFIED IN THE DRAWING OR PHYSICAL, CHEMICAL, THERMAL, AND ELECTRO-OPTICAL POST-PROCESSING AND TREATMENTS INCLUDING LASERS AND HIGH INTENSITY LAMPS VOIDS WARRANTY UNLESS PRE-APPROVED BY COC. CUSTOMER MUST OBTAIN A RMA NUMBER FROM COC PRIOR TO RETURN OF ANY DISCREPANT MATERIAL OR SERVICE. CONDITIONS FOR RMA INCLUDE PROOF OF PURCHASE DATA AND CORRESPONDING CERTIFICATE OF COMPLIANCE SUCH THAT PART NUMBER, SERIAL NUMBER, AND TEST DATA CAN BE LINKED TO MATERIALS OR SERVICES IN QUESTION. CASCADE OPTICAL CORP. WILL UTILIZE RETAINED WITNESS SAMPLES, MATERIALS RETURNED, AND OTHER TEST AND EVALUATION DATA TO IMPLEMENT A QUICK RESOLUTION OF FINDINGS. COC SHALL THEN CONTACT CUSTOMER AND REPLACE, REWORK, OR RETURN COMPONENTS OR SERVICES WHERE APPLICABLE. IN THE EVENT OF CONFLICT RESOLUTION, A THIRD PARTY MAY BE UTILIZED TO SUBSTANTIATE FINDINGS. THE WARRANTY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANT STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, COC SHALL NOT BE LIABLE FOR ANY LOSS, INCONVENIENCE OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE COC PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. CANCELLATION PERIOD IS 3 DAYS ARO. CANCELLATION FEE IS 100% OF THE COST FOR TASKS COMPLETED AT THE TIME OF TERMINATION.

1225 EAST HUNTER AVENUE, SANTA ANA, CA 92705, PHONE: 714.543.9777, FAX: 714.543.4394